FAQ

1) What material is your jewelry made of?

All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

2) Is your jewelry hypoallergenic?

All pieces are made from the highest quality stainless steel. Our materials are considered safe to use for anyone with allergies or sensitive skin.

3) How is your jewelry 100% waterproof?

This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

4) How do I take care of my jewelry?

Cleaning Tips:

  • Use only water and a mild soap to wash your jewelry.
  • Use a soft cloth to help clean it (no abrasive cleaning tools).
  • Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

  • Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
  • It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
  • Any pouch or jewelry box with a soft texture inside is optimal.
  • Make sure your jewelry is dry before storing it.

5) How much does shipping cost?

R 0! All orders come with free worldwide shipping and tracking.

6) Can I cancel my purchase?

Yes, you can cancel your order within 6 hours of placing it.

7) How can I track my order?

You can track your order by using our Track Order page. Either fill in your tracking number or you order number together with your email/phone number for an accurate tracking.

8) I still have questions. Who can I contact?

Our customer service team is available 24/7. If you have any questions or concerns, reach out to us via our contact form. We strive to respond to all inquiries as quickly and efficiently as possible. You can also contact us at service@zelinajewellery.com.